Privacy policy
Last updated: November 29, 2025
boxogen.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). boxogen.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data.
We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details
Name, email address, shipping address, billing address, and phone number (if provided). Phone numbers are used only for shipping and delivery purposes and not for marketing.
Financial information
We do not collect or store your credit card number, banking details, or other payment information. All payments are processed securely by Shopify Payments, PayPal, or your chosen payment provider. We only receive confirmation that a payment was completed.
Account information
We do not require customers to create accounts, and we do not store usernames or passwords. All purchases are completed through guest checkout.
Transaction information
Items viewed, added to cart, purchased, returned, exchanged, cancelled, or otherwise interacted with.
Communications
Information included when you contact us (e.g., customer support messages).
Device information
IP address, browser type, device type, network connection, and other technical identifiers.
Usage information
Your interactions with our website and Services, including navigation patterns and timestamps.
Personal Information Sources
We may collect personal information from:
Directly from you — when you place an order, contact us, or use the Services
Automatically — through your device using cookies and similar technologies
Service providers — including payment processors, shipping partners, and analytics tools
Partners and third parties, where permitted by law
How We Use Your Personal Information
We may use your information for the following purposes:
Provide, Tailor, and Improve the Services
To process orders, receive payments, arrange shipping, handle returns, provide customer support, recommend products, maintain your preferences, and improve your shopping experience.
Marketing and Advertising
To send email marketing (only if you opt in) and display relevant ads based on your interactions. You may unsubscribe at any time.
Security and Fraud Prevention
To authenticate activity, detect or investigate possible fraudulent or malicious behavior, and protect the Services.
Communicating with You
To answer your questions, respond to support requests, and provide important updates.
Legal Obligations
To comply with applicable laws, respond to legal requests, and enforce our policies.
How We Disclose Personal Information
We may share your personal information with:
Shopify, which hosts our store and processes data to deliver the Services
Service providers including shipping carriers, payment processors, customer support tools, analytics providers, and cloud storage partners
Business or marketing partners where permitted by law (with opt-out options depending on your region)
Third parties you consent to, such as when shipping a product or using social media integrations
Affiliates or corporate group members
Legal authorities when required to comply with law, enforce policies, or protect rights
In a business transaction, such as a merger, acquisition, or bankruptcy
Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process personal information about your use of our store to provide and improve the platform. This information may be stored or processed in countries outside your residence.
Shopify is responsible for processing certain personal information, including for enhanced features that use data from interactions across different merchants.
You can learn more about Shopify's data practices here:
https://www.shopify.com/legal/privacy
Depending on where you live, you can exercise privacy rights related to Shopify's processing here:
https://privacy.shopify.com
Third-Party Websites and Links
Our Services may contain links to third-party websites not controlled by us. We are not responsible for the privacy practices, content, or security of these websites. We encourage you to review their privacy policies before providing personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us information, please contact us to request deletion.
Security and Retention of Your Information
While we take reasonable steps to protect your data, no system is completely secure. We recommend not using unsecure channels to send sensitive information.
We retain personal information as needed to process orders, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have rights such as:
Access / Know
Delete
Correct
Portability
Manage communication preferences
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
Complaints
You may contact us with any privacy complaints. Depending on your jurisdiction, you may also have the right to submit a complaint to your local data protection authority.
International Transfers
Your information may be stored or processed outside your country. When transferring data from the EU or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Boxogen Inc.
📧 info@boxogen.com
📍 1554 Carling Avenue, Suite 100
Ottawa, ON K1Z 7M4
Canada